Returns & Exchanges
Due to the perishable nature of our heirloom spices and pantry staples, we do not accept returns; however, we are committed to ensuring you love every flavor and will replace any damaged or incorrect orders immediately.
Inspect Your Spices
Upon arrival, please check your jars and bags for any signs of damage or leakage that may have occurred during transit.
Document Issues
If there is a quality concern or breakage, take a clear photo of the product and the shipping label to help us improve our farm-to-table logistics.
Contact Our Team
Email our support team within 14 days of delivery with your order number and the photos you took to initiate a replacement request.
Fresh Batch Shipment
Once approved, we will ship out a fresh replacement of your single-origin spices at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing